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Privacy Policy

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Shalex Industries Pty Ltd and how we protect your privacy.


Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the  last page or product you visited, the indication that you logged in.

We do that in order to:

  • remember who you are so that you do not need to authenticate at each click
  • monitor our website performance to ensure it is responding promptly
  • let you browse our store without having to start back from the home page at each click
  • remember if you put something in your shopping cart before you decide to checkout
  • ensure your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then read the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this type of cookie (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating our website.


Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the products you selected, we need to capture your personal data such as your name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.



You can sign up for an account if you’d like or choose to checkout as a guest. If you choose to setup an account we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy.



We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. We also allow you to opt in to receive our newsletter via email


Other uses of personal data

If you place an order with us we may pass your information to a 3rd party to provide delivery services. This information is normally limited to the essential information required to deliver your order and would include your name, address, contact telephone number and your email so that they may send you tracking updates.


How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:


  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Eway for our merchant processing of credit card transactions and other payment providers such as Paypal. We do not capture or store your credit card information – that information is processed via our merchant providers Eway or Paypal.
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders. Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.


How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please send us a message via the Contact Us page on our website - we will be more than happy to help.


How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons to retain data. Therefore, we might need to retain certain data even if you ask to delete it.


Do we have any legal obligations when handling your data?

Yes - many. We might need to share your personal information to comply with applicable legal or other obligations to government agencies


Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader by sending us an email via the contact us page on our website


Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority - the Office of the Australian Informative Commissioner. Here is the link to their website https://www.oaic.gov.au/.


Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.shalex.com.au so it will be visible as you enter our store.

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